Cancellations & refunds

Last updated: October 21, 2026

Cancel renewal

Open Dashboard → Billing and use the billing portal to manage or cancel your subscription. Check the confirmation for the effective date and remaining access. If the portal is unavailable, contact support. Signing out, removing reports, or clearing browser storage does not cancel a subscription.

Ask about a charge or request a refund

Use Contact support → Plans & billing → Charge or refund question. Include your account email, approximate payment date, and reason for the request. An invoice reference is helpful but optional. Never send card numbers or bank details.

Refund requests are reviewed individually; submitting a request or canceling renewal does not automatically issue a refund. This page does not promise a money-back period. Any refund rights you have under applicable law still apply.

Free trial

No card is required for the trial and it does not automatically charge you. A paid subscription requires a separate checkout confirmation.

If the form is unavailable

Email cityjoyell@gmail.com. Include an existing request reference when following up rather than sending duplicate requests.